Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Estimated delivery time
Bookmarks
Orders are sent with Canada Post from Montréal, Canada. Once you get your shipping confirmation email, deliveries will take:
- 4 to 7 business days, if you live in Canada
- 8 to 15 business days for international deliveries.
Prints
Prints will take up to 5 business days to be produced (usually less). They are then shipped by UPS and will take about 2 weeks to get to your door. A tracking number will be communicated to you when the order is shipped.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@nimz.co with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 15 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@nimz.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@nimz.co.